Patient Information
Patients' Rights Charter
Every patient at Arwyp has rights, and shared responsibilities, aligned with the National Patients' Rights Charter of South Africa.
Placeholder content: final charter text to be supplied by Arwyp.
Your rights
- 01 A healthy and safe environment
- 02 Participation in decision-making on matters affecting your health
- 03 Access to healthcare, including emergency care
- 04 Knowledge of your medical scheme and its benefits
- 05 Choice of health services and healthcare provider
- 06 Treatment by a named healthcare provider
- 07 Confidentiality and privacy of your information
- 08 Informed consent before any procedure
- 09 Refusal of treatment, in writing
- 10 A second opinion
- 11 Continuity of care
- 12 To complain about health services
Your responsibilities
- Take care of your own health and follow agreed treatment
- Provide accurate information about your health and medical history
- Respect the rights of other patients and healthcare workers
- Keep your medical aid details and authorisations up to date
- Utilise the healthcare system properly and not abuse it
Raising a concern
Speak to the unit manager first. If unresolved, contact our Patient Experience office or complete the Patient Experience Survey.